Where is that book I ordered?

Using B&T Title Source 3, you can see what is the status of an item is at any time. Go into TS3, and search for your title, go ahead and add 1 copy to your cart. When you click on update, the automatic duplicate check will tell you what the status is. (Shipped, back-ordered, canceled) Then just click in the cancel button to end your query.

Of course, the first step would be to search our own catalog first.