Neat Quotes/ideas from Sue Noke, Customer Service Chief at T-Mobile.
Her ideas on getting your workers to care about customers.
Listen: The folks at the front lines are the only ones to hear the customer firsthand. Listen to what they say and make changes based on their input.
Develop: Lay out clear career paths so that they can achieve their personal goals.
Educate: Give them the coaching and training they need to do their jobs
Celebrate: Define success in terms of the customer. The reward and recognize it.
Taken from Forbes, 10/1/2007 p 58
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